Terms of Service

1. Introduction

Welcome to Encierro.com. These Terms of Service ("Terms") govern your access to and use of Encierro.com (the "Website") operated by Encierro, LLC, a single-member limited liability company registered in Texas ("Encierro," "we," "us," or "our"). By using our Website, you agree to comply with and be bound by these Terms.

2. Acceptance of Risk and Liability Disclaimer

The San Fermín festival, including the Running of the Bulls ("encierro"), involves inherent risks and dangers. Participation can result in serious injury or death. Encierro.com strongly recommends that you do not participate in the running of the bulls or similar high-risk activities. Any participation or attendance at events in Pamplona is solely at your own risk.

By accessing our Website, purchasing merchandise, booking tours, or otherwise using our services, you explicitly acknowledge and accept that Encierro.com, its owners, employees, affiliates, partners, contractors, or agents are not responsible for any loss, injury, death, damage, or liability arising from or connected to attending or participating in the San Fermín festival, bull running, or related activities.

3. Our Services

Encierro.com provides:

• Merchandise sales (including Pamplona street stones, apparel, memorabilia).
• Guided tours and expert explanations related to the bull run.
• Vacation planning and advisory services for Pamplona visits.
• Informational content via the Website, blogs, YouTube videos, podcasts, television appearances, and documentary films.

Our services are intended purely for educational, informational, and recreational purposes. They do not constitute professional legal, medical, or safety advice.

4. Data Collection and User Accounts

To use our services or purchase merchandise, users provide personal information including names, email addresses, phone numbers, shipping details, and payment information. We securely store this information to facilitate transactions and communications. You are responsible for protecting your login credentials and personal information. Encierro.com disclaims any responsibility for unauthorized access resulting from your failure to secure your login details.

5. Third-Party Partners and Contractors

Encierro.com works with third-party operators, contractors, and suppliers. We assume no responsibility or liability for actions, omissions, or services provided by these third parties. Your interactions with third-party providers are at your own risk.

6. Indemnification

You agree to indemnify, defend, and hold harmless Encierro.com, its owners, employees, affiliates, contractors, and agents from all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Website, your breach of these Terms, or your participation in any activities related to the San Fermín festival.

7. Limitation of Liability

To the maximum extent permitted by law, Encierro.com shall not be liable for direct, indirect, incidental, consequential, special, punitive damages, or any loss of profits or revenues arising from or related to your use of our Website or services, participation in festival events, or reliance on provided information, regardless of whether such claims are based in contract, tort, or otherwise.

8. Dispute Resolution

These Terms shall be governed by and construed under the laws of the State of Texas. Any disputes arising out of or relating to these Terms shall be resolved exclusively by binding arbitration conducted in Texas under the rules of the American Arbitration Association. You waive your rights to class-action lawsuits or class-wide arbitration.

9. Modification and Termination

Encierro.com reserves the right to modify or terminate these Terms or your access to the Website and services at any time without prior notice. Continued use following changes constitutes your acceptance of revised Terms.

10. Quality Assurance

Encierro.com is dedicated to exceeding client expectations, as demonstrated by our consistent 5-star reviews. We commit to providing high-quality service and information while clearly establishing boundaries of responsibility and liability.

11. Severability

If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, with the remaining provisions remaining in full force and effect.

12. Entire Agreement

These Terms constitute the entire agreement between Encierro.com and you, superseding any prior agreements related to your use of the Website.

13. Bookings, Cancellations, Changes and Refunds

All bookings made on Encierro.com are paid in full when you book. Prices are shown in euros.

Cancelling your booking. You can cancel for a full refund until the later of (a) April 1 of the year of your tour, or (b) 7 days after you booked, but never later than 48 hours before your tour starts. For example, if you book in January for a July tour, you can cancel for a full refund until April 1. If you book on March 28, you can cancel until April 4. If you book on June 20, you can cancel until June 27.

After that period, your booking is not refundable. You may change your tour date once, free of charge, to another available date in the same season, if you tell us at least 14 days before your original tour and subject to availability. No refund or change is available within 48 hours of the tour start, or if you do not arrive.

To cancel or change a booking, email aupa@encierro.com with your booking reference. Refunds go back to the original payment method (PayPal or card) within about 10 business days. Bookings made through other sites (for example Airbnb or Viator) follow that site's cancellation policy. These rules also apply to private group bookings.

If we cancel or change your tour. If we cancel for any reason within our control, you can choose a full refund or a free move to another available date. If conditions are unsafe (for example severe weather), we will offer a free move to another date or a full refund. Ordinary rain does not cancel the walk.

14. Force Majeure

Force majeure means an event outside our reasonable control that makes the tour or your travel impossible, unlawful or unsafe. It includes: (1) the City of Pamplona, the Government of Navarre or any authority cancelling, suspending or closing the San Fermín fiesta or the running of the bulls, for any reason; (2) a pandemic, public health order, government order, or ban on gatherings or on use of the route; (3) a government travel ban, entry restriction or border closure that legally prevents travellers from your country of residence from travelling to Spain, or from entering Spain (a refusal of an individual visa or other personal circumstances is not force majeure, and we recommend travel insurance for those); and (4) war, terrorism, civil unrest or natural disaster.

If force majeure stops us from running your tour or prevents you from legally travelling, you can choose either (a) a 100 percent credit toward any Encierro tour, valid for 24 months from the date of the event, or (b) a cash refund of the amount you paid minus a 10 percent administrative fee, which covers payment processing and costs we cannot recover. We may ask for reasonable proof of a travel ban. If the fiesta is cancelled but the route is open and we can still run the walk, you may take the tour as booked, take the credit, or follow the cancellation rules in section 13.

15. Pamplona Street Stones (Adoquines)

What you are buying. Each Pamplona street stone (adoquín) sold on Encierro.com is a one of a kind keepsake hand cut from an old Pamplona paving stone. Stones are not polished or finished specimens. Cuts are imperfect, and rough edges, chips, uneven faces, saw marks and natural wear are normal and are not defects. The product photos show the actual stone. All measurements and weights are approximate.

Sold as is. All sales are final. Stones are sold as is. By placing an order you confirm that you have reviewed the photos and description of the stone. We do not accept returns or exchanges and do not issue refunds for stones, including for change of mind or because a stone differs from your expectations.

Damage or loss in transit. Every stone is shipped insured. If your stone arrives damaged in transit, or the carrier loses it, contact us at aupa@encierro.com within 48 hours of delivery (or of the expected delivery date, for a lost package) with your order number and photos of the stone and packaging. We will make it right through our shipping insurance, by repair, replacement where possible, or refund of the amount paid for that stone. This is the only exception to the final sale policy.

Shipping. Stones ship within the United States only. If you are outside the United States, please contact us before ordering.

Taxes. Texas sales tax is charged on orders shipped to Texas addresses, as required by law.

16. Shirts and Printed Merchandise

Printed to order. Shirts and other printed merchandise sold on Encierro.com are printed to order and shipped by our print partner. Colors on screen and in mockups may differ slightly from the printed product.

Shipping and customs. Printed merchandise ships to most countries. The shipping cost is shown at checkout before you pay. Outside the United States, any import duties, taxes or customs fees charged by the destination country are paid by the customer. Printed merchandise and stones ship separately, and each is charged its own shipping once.

Returns. Because each item is made to order, we do not accept returns or exchanges for size, color or change of mind. If an item arrives misprinted, damaged or defective, email your order number and a photo to aupa@encierro.com within 30 days of delivery and we will have it reprinted or refund you. This is the only exception to the final sale policy for printed merchandise.

Thank you for choosing Encierro.com. Please enjoy our services responsibly and safely.

These Terms of Service were last updated on November 9, 2026 (section 16 added).